Tuesday, December 13, 2005

Top 10 System Administrator Truths

"#1
Users Lie. Oh yes, they do. Don't think you're immune either. Have you ever been on a tech support call, convinced that you know the problem and the guy on the phone says something like Would you put in the recovery CD, restart, and scan your memory? Oh, I've tried that,? you say with eyes rolling. Believe it or not, sometimes we crazy admin peeps suggest these fixes because they work. When a user is protesting my assessment, the best is to politely insist them to do what was asked until the doing is done."

The Search for A Good Story: Top 10 System Administrator Truths

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